Prime Therapeutics Pharmacy/PDL Call Center
- Phone: (844) 620-6116
- Fax: 866-422-8981
- Call Center Hours: 24 hours a day, 7 days a week, 365 days a year
When prompted, say:
- “Pharmacy” for Pharmacy Support
- “Prescriber” for Prescriber Support
- “Member” for Beneficiary Support
- “Web Support" after selecting “Pharmacy” or “Prescriber”
Web Support Hours: Monday – Friday: 8:00 am – 8:00 pm ET